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1. On-site installation assistance is available. (There are no charges on installation and trial running, but VISA fees, accommodation fees and transportation fees etc, of the supplier's side are charged by the buyer.)
2. Training of customer's operators and maintenance personnel and long-term technical consultation is provided.
3. One year's non-charge warranty period is provided for units in normal operation and long-term spare parts/components are available. During the warranty period, the supplier, within three hours since receipt of purchaser's notice of any equipment fault, shall provide express solution, and, if necessary, assign service engineer(s) to site across China within 72 hours or site in Pearl River Delta within 5 hours (excluding travel time). Response time for customers overseas shall be agreed upon otherwise based on application for visa and accessibility to the customer's location.